Policies

DTW AIRPORT PICKUP INFORMATION 

The chauffeur will GREET you by the baggage claim carousel number assigned to your airline flight number, and he/she will be holding the PASSENGER name sign. Passengers should also turn on their cell phone upon arrival. This is the only way a chauffeur can communicate with you. We will wait for you at least 30 minutes after scheduled flight landing for Domestic Arrivals and up to 1 hour for International Arrivals without applying any extra charges. We will also monitor your flight for any delays to the best of our ability before we begin to wait inside metro airport or any airport however third part flight trackers are not 100% accurate therefore we advise you to update us as soon as you become aware of any delays to prevent additional fees added to the fare for driver waiting inside the terminal for more than 30 minutes (free time). When your flight has been cancelled or you have missed your flight, it is your responsibility to re-schedule for another pickup time/date or give us notice to cancel your reservation, otherwise your credit card will be charged in full for the DTW Airport pick-up (any notice made under 24 hours is not refundable). Pick ups scheduled from the DTW AIRPORT are also subject to the $10 airport parking fee which is enforced on taxi and limo services and paid directly to the DTW airport. If there is any difficulty in locating the chauffeur, please call the Premier Taxi & Limo Service dispatch center @ 734-780-9122 for more assistance.

CANCELLATION POLICY 

Please call us at least 24 hours before the scheduled Ride or airport pick-up time to reschedule or receive an 80% (minus booking fee) refund if charges have been applied. Cancellations made within 24 hours before your scheduled pick-up time to or from the airport or any location are not refundable and charges will be applied for the in full amount. Reservation Cancellations are accepted only through the same phone number used for your reservation and/or email. We recommend rescheduling rides before the 24 hour period begins and applying any funds used (or not used) for your updated reservations. Special Event Entertainment limos and party bus rentals are not refunded. Our dispatch hours are 24 hours daily, however staff may be busy and if you need to reach us due to urgent circumstances or for any reservations changes then please try each of the following contact methods: phone calls to dispatch 734-780-9122, emails, text messages and detailed voice messages.

Michigan’s Premier Taxi & Limo Service is not liable in the event of any mechanical failure while on charter and will only be responsible for making up lost time at a mutually agreed date. Not responsible for any delays or the ride termination in winter caused by unsafe road conditions (i.e. not salted, winter storms, accidents, etc.) Not responsible for any loss because of service delays or termination due to unforeseen mechanical failures, or provide any loss claim insurance for service interruption, customer has to buy there own trip interruption insurance. No claim against Michigan’s Premier Taxi & Limo Service, Skoop Up or Fare Ride or its staff/contractors may be brought in this arrangement. YOU hereafter as “client” assumes full financial liability for any damage caused to the company vehicle(s) during time of use/rent regardless of which members in your party are responsible. A minimum fee of $150.00 shall be added for clean up or repair costs for any damage, emesis (vomit) or unsanitary condition within vehicle interior or any carpet or seat burn.

GRATUITY 

20% gratuity is industry standard and will be automatically added for the chauffeur offering any prepaid/reserved ride or third party arranged ride.

The Clean Up Sanitation Fee 

Clean Up Fee is a minimum of $150.00 and it is not negotiable. Any non-payment of clean up fees or damage fees may subject the client to local police enforcement/intervention or legal remedy. Alcohol Consumption in an unauthorized limousine and drug use is prohibited by law. Any fines will be paid for by the customer. The company chauffeur has the right to terminate ride without refund (if there is any policy violation or disruptive behavior on the part of the client(s). It is Illegal to stand through the sunroof. Smoking is not permitted in most of our limousines and this is left to the discretion of the driver.

DEPOSITS 

•   Special Event limousine deposits and or prepayments for booking large shuttles, limos and luxury car services are not refunded, these deposits reserve a car and date for you exclusively and eliminate our availability for any other potential clients.
•   Overtime pay will apply by 30 minute increments per the hourly rate approved during time of booking the reservation.
• Payment for any car service (taxi, cab, limousine, black car) must be made in full on the day of service or before but not later unless pre-approved in writing by management.
•   Not responsible for articles left in the limousine although if found we hold items for at least 30 days in lost & found for claim.
•   Vehicles cannot be loaded beyond seating capacity as insurance only provides coverage per seat.
•   Michigan’s Premier Taxi & Limo Service is not responsible for any damage cause by any Sub-contractor.
• Client must obtain their own trip cancellation insurance to cover loss due to unforeseen trip interruptions or sudden plan changes.
• In the event Client cancels Special Event car/limo services a full credit may be available based on the original reservation for use at a mutually agreed future date and time.

OTHER 

Please be advised, if any additional stops are made at your request, then our per mile meter rates may apply to the fare because the extra stop was not included in your original reservation details. There is a $10 charge for each car seat provided by our company. Please let us know in advance if you need rear facing or booster car seats. Extra baggage charges may apply per bag depending on vehicle type and passenger limit. Credit cards will be charged no later than the day of service or on any day before your scheduled pick-up time to verify the funds and if card is valid and an additional 20% gratuity will be included to your fare when your credit/debit card is charged. 

TAKE NOTICE 

Due to unpredictable Michigan weather, a Road Hazard surcharge fee may be added at our discretion to any reservation when the weather is unsafe and/or hazardous, i.e. snow storm, freezing rain, heavy fog or any weather related situation. Michigan’s Premier Taxi & Limo Service reserves the right to cancel any reservation at any time.

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